We collect information about our users in order provide our products, services, and customer support. Our services and support are provided through many platforms including but not limited to: websites, phone apps, email, live chat, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
While you use our products and services you may be asked to provide certain types of personal information. We may request, collect, or process the following information (as well as additional information):
We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
The "lawful processing" grounds on which we will use personal information about our users are (but are not limited to):
Personal information refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers. Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Sensitive Information includes the payment information from you when you subscribe to the Subscription Service, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
The personal information of users may be held or processed by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions. Our third party service providers include:
Other disclosures and transfers – we may also disclose your personal information to third parties for the following purposes:
You have the right to request access to the personal information ExoRank holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense or for no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all personal information we hold on you, please contact ExoRank via email at [email protected].
You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support team. You have a number of other rights in relation to the personal data ExoRank holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide.
You have the following data protection rights: You can request access, correction, updates or deletion of your personal information. You can object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You can unsubscribe from our marketing communications by clicking on the "unsubscribe" link located at the bottom of emails.
You can contact our Privacy Officer at any time here: [email protected]